A) We are providing automated e-mail system through a mail configuration setting form , where merchant can write or customize text and setting that he/she wants to send to the customer.

When the refund/exchange status is updated, the customer receives e-mail.

These e-mails are provided as a method for communication between customer and merchant.


Follow these simple steps  for mail configuration setting:

Go to WooCommerce-> RMA Configuration -> Mail Configuration setting
And from this setting, you can set complete mail setting for WooCommerce refund and exchange (WooCommerce RMA) process.